Perfect Pizzeria Essay

Perfect pizza parlor Restaurants is a chain of 125 pizza establishments or so the country with headquarters in Madison, Wisconsin. There are three locations in Bloomington, Indiana however they accept financial and employee lines particularly at the location attached the Indiana University campus.Each location has one animal trainer and both break leaders. The employees are more or lessly college students, with a few graduate(prenominal) school students performing the little ch completelyenging jobs. Nearly in all of the employees, with the exception of whatever coach-and-fours, are employed part- term and most clear only the minimum wage or about above.To address the financial problems, the Perfect pizza shop music directors compensation plan was changed to now world based on sustenance and beverage be and profit targets. If the plowshare of food unsold or damaged is very low, the coach gets a inducement. If the theatrical role is high, the director does non submit a bonus rather he or she receives only his or her normal salary. Their compensation is also reflected in the eating places profit figures which also must create a certain level for the jitney to receive a bonus. Thus the film directors knew the criteria being used for their valuation and therefore where to focus their efforts.These profit and outlet figures often fluctuate. Knowing the omnibus cannot be in the repositing 24 hours a day, some employees make up for their low paychecks by helping themselves to the food. When a lifter comes in to order a pizza, extra ingredients are put on the friends pizza. An part with-and-easy slice or cardinal of pizza by the 18 to 20 employees throughout the day/ flush at the break table also raises the dowery figure. An occasional bucket of sauce may be spilled or a pizza accidentally burned. sometimes the wrong size of pizza may be made.In the event of an employee mis have a bun in the oven or a burned pizza by the ov en person, theexpense is hypothetical to come from the individual employee. Because of peer pressure, the night tutor seldom writes up a bill for the err employee. Instead the establishment takes the loss and the error goes unobserved until the end of the month when the inventory is taken. Thats when the manager finds out if the food loss percentage is high and if there will be a bonus.(Next page) everywhere time these loss figures increased. To address these problems at the Bloomington location, the manager took retaliatory measures. Previously, each employee was entitled to a free pizza slice, salad, and all the soft drinks he or she could drink for every 4 hours of institute. Management distinct to raise this figure to 6 hours of work in the lead any free food. Since the employees had received this free food after 4-hours benefit for a long time they frequently ignored the rule and took advantage of the attitude whenever the manager was not in the building.Therefore, the Perfect Pizzeria manager decided to create an accomplice manager position which could much closely supervise the shift leaders. Each shift leader was now trusty for a team of 3 4 employees who were take a crap specific responsibilities for a particular job much(prenominal) as coming back, delivery, food preparation, etc.Employee apathy grew at heart the pizzeria. There seemed to be a further insulation between the store manager and his workers, who were once a closely knit group. The manager made no attempt to alleviate the problem, because he felt it would smoothing iron itself out. The employees who were dissatisfied would quit or they would be field to put up with the new regulations. As it slay-key out, there were many employee resignations. The manager had no problem in filling the vacancies with new workers, but the loss of experienced personnel was costly to the business.It didnt take long for the new employees to become influenced by the more experienced employ ees and the unsold/damaged food percentage remained high. Then the manager took a bolder step. He eliminated all the benefits that the employees had no free pizzas, salads, or drinks. The manager trystill an otherwise approach to alleviate the climb unsold/damaged food percentage problem and maintain his bonus. He placed a presentment on the bulletin board, stating that if the percentage remained at a high level, a lie detector interrogatory would be selectn to all employees.All those plunge guilty of taking or intentionally blow food or drinks would be immediately terminated. This did not have the desired effect on the employees, because they knew if they were all subjected to the test, all would be found guilty and the manager would have to dismiss all of them. This would leave him in a worse situation than ever.As the manager sat in his office listening to his high-priced Cubs baseball game, he examine the months profit/loss statements and knew things were not going to be good. What he did not acquit was that the percentage was actually increasing from previous months.another(prenominal) problem developed at the Bloomington campus location when Jennifer, a recently hired night shift counter clerk filed a complaint with the regional manager. She express in her complaint that she was al courses required to work the late shift and Bill the night manager was becoming a bit too gracious. In fact her complaint stated, the only way she could get off from work earlier than other employees was if she would agree to meet Bill on their nights off at Hoosiers, a popular college student unite down the street from Perfect Pizzeria.Additionally, there was a formal complaint from a group of manful employees that only the attractive female workers were being promoted to assistant managers or shift leaders even though the men had worked at the restaurant longer than most of the promoted women.The case assignment top dogs followPERFECT pizzeria CASE QUESTION S(Please type your responses by listing the question number/letter and then your answers to the questions.)1. List two antithetic managerial functions/activities the manager has performed. Then give specific showcases or evidence from the case that explains these two management functions the manager has performed. 4. points)2a. Which of the managerial skills was the manager surmount at? apologise. 2b. Which of the managerial skills did the manager need to emend? Explain. (4 points)3. List and/or give examples of four (4) different forces or factors from Perfect Pizzerias external environment. Then give a specific example of how each of these could have an impact on Perfect Pizzeria. Please be specific.(4 pts.)4a. The case mentions that some employees put extra ingredients on their friends pizza or take a assemble or two of pizza during their shift. Please controvert whether you feel this is ethical and your reasons why you feel this way. (2 pts.)4b. What actions could an val idation take to prevent these potential ethical violations from casualty based on the concepts in the textbook? Explain by applying these ideas to this case situation. (4 pts.)5. Review the organizational approaches to managing sort from Chapter 6. Then discuss or give an example of how you would apply two of these concepts to address the complaints of the male employees regarding the unjust promotions? Be specific. (4 points)6. Give an example from the case of a poor management action and discuss two (2) specific ways you would correct the situation if you were the manager. (3 points)